FAQ-Frequently Asked Questions

(FAQ)


1. What types of products do you offer?

GlowEase offers natural beauty and skincare products designed to reveal your skin's natural radiance while respecting the environment.


2. Where do you deliver?

We deliver to France, Europe, and many other countries internationally. Shipping costs are calculated at checkout.


3. What are the delivery times?

  • France: 3 to 7 working days

  • Europe: 5 to 10 working days

  • Rest of the world: 7 to 15 working days


4. How do I track my order?

As soon as it is shipped, you will receive an email containing your tracking number to track your package in real time.


5. What should I do if I haven't received my order?

If your order is delayed, please contact us promptly at glowease.officiel@gmail.com with your order number. We will help you find a solution.


6. Can I modify or cancel my order?

If your order has not yet been shipped, we can modify or cancel it. Contact us as soon as possible after your purchase.


7. What payment methods do you accept?

We accept payments by credit card (Visa, MasterCard, American Express) as well as PayPal.


8. Are your products environmentally friendly?

Yes! At Glowease, we prioritize sustainable materials and natural formulas. We're committed to reducing our environmental impact every step of the way.


9. Do you offer returns?

Yes, you have 30 days after receipt to return an unused product. See our Return Policy for more details.


10. How can I contact you?

For any questions, our team is available by email at glowease.officiel@gmail.com We respond within 24 to 48 business hours.